FREQUENTLY ASKED QUESTIONS

WHO IS FORMATION CO?
Formation Co. is an entirely female founded and run business, created and managed by Kerry.

DO YOU HAVE SOCIAL MEDIA?
Yes we do, and we'd love to to follow us! Find us here

DO YOU HAVE A STORE?
Unfortunately at this moment in time we do not have a store, but are stocked in many retailers across the UK and often do popups where you can come and meet us!

WHAT ARE YOUR PRODUCTS MADE OF?
Our jewellery is made of 18k gold plated sterling silver and brass

WHAT IF I HAVE METAL ALLERGIES?
Fco is costume jewellery, and as such advise that anyone with metal allergies does not wear our jewellery

DOES THE JEWELLERY CONTAIN NICKEL?
all Fco jewellery is entirely nickel and lead free

HOW DO I CARE FOR MY JEWELLERY?
there are some very easy ways to ensure your jewellery remains beautiful for as long as possible. head to our ‘jewellery care’ pages for more info

DO YOU OFFER A WARRANTY ON THE PRODUCTS?
if your items become faulty within 3 months of purchase, we are happy to assist with a refund or replacement at the discretion of Formation Co. We are unable to offer refunds on items that have been lost, damaged, or have been purchased more than 3 months ago

HOW WILL MY JEWELLERY ARRIVE?
Each order comes beautifully packaged in a protective luxury branded gift box. Orders containing multiple items may also include a travel pouch. You can purchase a gift bag to include in your order here

WHAT DO I DO IF I HAVE QUESTIONS ABOUT MY ORDER?
Please reach out to us via our contact page on the website, we will endeavour to help as best we can

CAN I CUSTOMISE MY ORDER?
If you’d like to add a personalised message in your order, simply pop it in the ‘notes’ section at checkout and we will add a hand written notecard to the box

CAN I CHANGE MY ORDER ADDRESS?
if you need to change your delivery address or add a personalised note, please reach out asap and let us know the changes needed. in some cases we may be able to amend in time. unfortunately we cannot make changes to the product itself once the order is placed.

HOW LONG WILL DELIVERY TAKE?
Orders will be dispatched within 2-5 days. During busier times this may extend to 7 days.

HOW DO I ENSURE MY ORDER ARRIVES?
Every order will include tracking details for to you check on your delivery at every point. We keep in touch via email, so keep an eye out for your dispatched message.

I NEED MY ORDER ASAP, WHAT DO I DO?
Selecting Express Shipping at checkout will ensure your order is sent via Next Day Delivery.

DO YOU SHIP TO MY COUNTRY?
Yes, we ship worldwide. Overseas orders will include hassle free tracking and require a signature on delivery for your peace of mind. Import and duty taxes are unlikely, but are the responsibility of the customer. We do not currently ship to Russia

MY ORDER HASN’T ARRIVED, WHAT DO I DO?
Unfortunately items can sometimes get lost in the mail, especially at very busy times of year. Please reach out to us if your order appears to have gone missing and we will endeavour to help as best we can. We are able to make claims on your behalf after 28 days of the item not arriving

HOW DO I RETURN MY ORDER?
We accept returns within 30 days of purchase at the discretion of Formation Co. Please reach out to request a refund.

WHAT IF MY ORDER IS FAULTY?
We are sincerely sorry if you have experienced any fault with your purchased items. If the item has arrived faulty please reach out immediately

WHAT ITEMS ARE NON REFUNDABLE?
We cannot accept refunds on earrings for hygiene reasons. All sale items, including sample sales and end of season items, are final sale

IS YOUR JEWELLERY ETHICAL?
All our products are handmade and created through considered design. We do not mass produce and monitor all excess waste closely. Our items are versatile and stackable, increasing their lifespan by design.

DO YOU OFFER A RECYCLING SERVICE?
We do not want to add to landfill, and so if you no longer wear your jewels we are more than happy to take them back and recycle them for you.

WHERE DO YOU SOURCE YOUR GEMSTONES?
we only use ethically sourced and fairtrade gemstones and have close connections to our suppliers in India.

IS YOUR PACKAGING RECYCLED?
every aspect of our packaging is fully eco-friendly and recycled using FSC certified materials, from our tissue to our gift boxes. We urge you to close the circle by recycling or reusing all packaging.

WHAT ABOUT YOUR CARBON FOOTPRINT?
We almost always ship using Royal Mail as they have the lowest reported carbon emissions of all UK based shipping providers.